FCS crafts tailored CRM solutions for dealers and manufacturers with a focus on customer acquisition, retention, and satisfaction.

Customer Portal:

Streamlining customer engagement is crucial in the automotive industry. Our portal simplifies communication, provides comprehensive vehicle information, and fosters customer loyalty through:

  • Regaining customers for your workshop
  • Allowing 24/7 digital service bookings
  • Facilitating direct customer contact
  • Offering personalized vehicle-specific information
  • Communicating offers and events

Core features:

  • Online Service Requests for convenient appointment scheduling
  • Integrated Dealer Network information for optimal service selection
  • Customer profiles containing essential car data
  • Automated Service Reminders for next appointments
  • Tailored Special Offers and attractive rebates

Additionally, our portal offers Vehicle Health Checks, displaying results and prompting service bookings.

Performance Tracking:

Our reporting suite empowers you to measure and manage success with customizable KPIs, including:

  • CRM solution / Customer Portal user numbers
  • Online Service Requests processing performance
  • Upsell opportunities and conversion rates
  • Vehicle Health Check effectiveness

All KPIs are visualized in a user-friendly interface, with export options and long-term data retention for comprehensive performance analysis.

Fleet Business Solution:

Optimize your fleet management with our solution, simplifying core data management, document storage, and vehicle maintenance. Key features include:

  • Centralized document storage and sharing
  • Easy fleet management with multi-edit and dynamic filtering
  • Integration with vehicle data sources for automated processes
  • Web-based accessibility for field forces and key account managers
  • User role management for controlled access and visibility

Build strong relationships with drivers, advertise marketing campaigns, and streamline service requests to enhance fleet management efficiency.


Tailor our solutions to your specific needs to maximize benefits and enhance efficiency. Let us customize the solution to align perfectly with your business objectives.