CRM
FCS crafts tailored CRM solutions for dealers and manufacturers with a focus on customer acquisition, retention, and satisfaction.
Customer Portal:
Streamlining customer engagement is crucial in the automotive industry. Our portal simplifies communication, provides comprehensive vehicle information, and fosters customer loyalty through:
- Regaining customers for your workshop
- Allowing 24/7 digital service bookings
- Facilitating direct customer contact
- Offering personalized vehicle-specific information
- Communicating offers and events
Core features:
- Online Service Requests for convenient appointment scheduling
- Integrated Dealer Network information for optimal service selection
- Customer profiles containing essential car data
- Automated Service Reminders for next appointments
- Tailored Special Offers and attractive rebates
Additionally, our portal offers Vehicle Health Checks, displaying results and prompting service bookings.
Performance Tracking:
Our reporting suite empowers you to measure and manage success with customizable KPIs, including:
- CRM solution / Customer Portal user numbers
- Online Service Requests processing performance
- Upsell opportunities and conversion rates
- Vehicle Health Check effectiveness
All KPIs are visualized in a user-friendly interface, with export options and long-term data retention for comprehensive performance analysis.
Fleet Business Solution:
Optimize your fleet management with our solution, simplifying core data management, document storage, and vehicle maintenance. Key features include:
- Centralized document storage and sharing
- Easy fleet management with multi-edit and dynamic filtering
- Integration with vehicle data sources for automated processes
- Web-based accessibility for field forces and key account managers
- User role management for controlled access and visibility
Build strong relationships with drivers, advertise marketing campaigns, and streamline service requests to enhance fleet management efficiency.
Customization:
Tailor our solutions to your specific needs to maximize benefits and enhance efficiency. Let us customize the solution to align perfectly with your business objectives.