CRM

FCS crafts tailored CRM solutions for dealers and manufacturers with a focus on customer acquisition, retention, and satisfaction.

Customer Portal:

Streamlining customer engagement is crucial in the automotive industry. Our portal simplifies communication, provides comprehensive vehicle information, and fosters customer loyalty through:

  • Regaining customers for your workshop
  • Allowing 24/7 digital service bookings
  • Facilitating direct customer contact
  • Offering personalized vehicle-specific information
  • Communicating offers and events

Core features:

  • Online Service Requests for convenient appointment scheduling
  • Integrated Dealer Network information for optimal service selection
  • Customer profiles containing essential car data
  • Automated Service Reminders for next appointments
  • Tailored Special Offers and attractive rebates

Additionally, our portal offers Vehicle Health Checks, displaying results and prompting service bookings.

Performance Tracking:

Our reporting suite empowers you to measure and manage success with customizable KPIs, including:

  • CRM solution / Customer Portal user numbers
  • Online Service Requests processing performance
  • Upsell opportunities and conversion rates
  • Vehicle Health Check effectiveness

All KPIs are visualized in a user-friendly interface, with export options and long-term data retention for comprehensive performance analysis.

Fleet Business Solution:

Optimize your fleet management with our solution, simplifying core data management, document storage, and vehicle maintenance. Key features include:

  • Centralized document storage and sharing
  • Easy fleet management with multi-edit and dynamic filtering
  • Integration with vehicle data sources for automated processes
  • Web-based accessibility for field forces and key account managers
  • User role management for controlled access and visibility

Build strong relationships with drivers, advertise marketing campaigns, and streamline service requests to enhance fleet management efficiency.

Customization:

Tailor our solutions to your specific needs to maximize benefits and enhance efficiency. Let us customize the solution to align perfectly with your business objectives.