IT-Supporter (m/f/d)

with communication skills and an interest in innovative solutions

FCS Fair Computer Systems GmbH, successful on the market since 1999, is an owner-managed, German system and consulting company specializing in the realization of innovative high-end software. Our young and dynamic company currently employs 40 people. We are one of the largest providers of IT management solutions for medium-sized businesses with over 600 customers. In our business division at fcsdrive we develop European web portals and data warehouses for the automotive industry. The development of mobile solutions is also a focus of our work. Large international automobile manufacturers belong to our clientele.

Your duties:

  • Independent expert analysis, processing and solution of support requests (service requests)
  • Independent recording and processing of service requests in JIRA
  • Interface between first-level support and our development department and support through your detailed analysis
  • Collection of content, revision and updating of existing documentation as well as cooperation in the development of new documentation in Confluence
  • Cross-sectoral communication regarding bug fixes and conceptual reconciliation
  • Participation in the further development of processes and our products

Your profile:

  • A successfully completed training as IT specialist or a comparable qualification
  • We also welcome newcomers with first professional experience in IT support
  • A high level of customer orientation, friendly demeanor and a quick mind
  • High IT affinity and fun with innovative solutions
  • Strong communication and problem-solving skills as well as an analytical way of working
  • Fluent English and safe German spoken and written

What we offer:

  • A secure workplace in a modern company in the growth segment of IT solutions
  • Flexibly working remotely from home or join the office
  • Challenging tasks and an interesting environment
  • An attractive remuneration
  • Flat hierarchies and career opportunities
  • An excellent working atmosphere in a young team
  • Jobbike leasing: more information

The location is our business division at fcsdrive in Eltville am Rhein.


Then we look forward to your meaningful application documents incl. Starting date and salary expectations to:

FCS Fair Computer Systems GmbH
Rohrbergstraße 23A
65343 Eltville
Achim Fichtl
Tel.: 06123-9250 350

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