{"id":6374,"date":"2014-02-24T10:00:00","date_gmt":"2014-02-24T09:00:00","guid":{"rendered":"https:\/\/www.fcsdrive.de\/?p=6374"},"modified":"2018-05-24T15:06:45","modified_gmt":"2018-05-24T13:06:45","slug":"der-ideale-helpdesk","status":"publish","type":"post","link":"https:\/\/www.fcsdrive.de\/en\/2014\/02\/24\/der-ideale-helpdesk\/","title":{"rendered":"Der ideale Helpdesk"},"content":{"rendered":"Dieser Beitrag in dem schweizer Fachmagazin Sysdata berichtet \u00fcber die Vorteile bzw. Notwendigkeit des Management von Serviceanfragen oder Problemmeldungen. Der Artikel erl\u00e4utert wie die Einf\u00fchrung eines Helpdesk Schritt f\u00fcr Schritt gelingt und inwiefern der FCS HEINZELMANN ServiceDesk als Allrounder im Service Management eingesetzt werden kann.<\/p>\n<p>&nbsp;","protected":false},"excerpt":{"rendered":"<p>Dieser Beitrag in dem schweizer Fachmagazin Sysdata berichtet \u00fcber die Vorteile bzw. Notwendigkeit des Management von Serviceanfragen oder Problemmeldungen. Der Artikel erl\u00e4utert wie die Einf\u00fchrung eines Helpdesk Schritt f\u00fcr Schritt gelingt und inwiefern der FCS HEINZELMANN ServiceDesk als Allrounder im Service Management eingesetzt werden kann. &nbsp;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6374","post","type-post","status-publish","format-standard","hentry","category-presse"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/posts\/6374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/comments?post=6374"}],"version-history":[{"count":0,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/posts\/6374\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/media?parent=6374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/categories?post=6374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/tags?post=6374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}