{"id":16018,"date":"2019-06-06T16:41:40","date_gmt":"2019-06-06T14:41:40","guid":{"rendered":"https:\/\/www.fcsdrive.de\/?page_id=16018"},"modified":"2024-04-18T14:20:43","modified_gmt":"2024-04-18T12:20:43","slug":"crm","status":"publish","type":"page","link":"https:\/\/www.fcsdrive.de\/en\/loesungen\/crm\/","title":{"rendered":"CRM"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][mk_padding_divider size=&#8221;20&#8243;][vc_column_text css=&#8221;.vc_custom_1554895525756{margin-bottom: 0px !important;}&#8221;]\n<h1>CRM<\/h1>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1713441756082{margin-bottom: 0px !important;}&#8221;]FCS crafts tailored CRM solutions for dealers and manufacturers with a focus on customer acquisition, retention, and satisfaction.<\/p>\n<h4><strong>Customer Portal:<\/strong><\/h4>\n<p>Streamlining customer engagement is crucial in the automotive industry. Our portal simplifies communication, provides comprehensive vehicle information, and fosters customer loyalty through:<\/p>\n<ul>\n<li>Regaining customers for your workshop<\/li>\n<li>Allowing 24\/7 digital service bookings<\/li>\n<li>Facilitating direct customer contact<\/li>\n<li>Offering personalized vehicle-specific information<\/li>\n<li>Communicating offers and events<\/li>\n<\/ul>\n<h4><strong>Core features:<\/strong><\/h4>\n<ul>\n<li>Online Service Requests for convenient appointment scheduling<\/li>\n<li>Integrated Dealer Network information for optimal service selection<\/li>\n<li>Customer profiles containing essential car data<\/li>\n<li>Automated Service Reminders for next appointments<\/li>\n<li>Tailored Special Offers and attractive rebates<\/li>\n<\/ul>\n<p>Additionally, our portal offers <a href=\"https:\/\/www.fcsdrive.de\/loesungen\/vehicle-health-check\/\">Vehicle Health Checks<\/a>, displaying results and prompting service bookings.<\/p>\n<h4><strong>Performance Tracking:<\/strong><\/h4>\n<p>Our reporting suite empowers you to measure and manage success with customizable KPIs, including:<\/p>\n<ul>\n<li>CRM solution \/ Customer Portal user numbers<\/li>\n<li>Online Service Requests processing performance<\/li>\n<li>Upsell opportunities and conversion rates<\/li>\n<li>Vehicle Health Check effectiveness<\/li>\n<\/ul>\n<p>All KPIs are visualized in a user-friendly interface, with export options and long-term data retention for comprehensive performance analysis.<\/p>\n<h4><strong>Fleet Business Solution:<\/strong><\/h4>\n<p>Optimize your fleet management with our solution, simplifying core data management, document storage, and vehicle maintenance. Key features include:<\/p>\n<ul>\n<li>Centralized document storage and sharing<\/li>\n<li>Easy fleet management with multi-edit and dynamic filtering<\/li>\n<li>Integration with vehicle data sources for automated processes<\/li>\n<li>Web-based accessibility for field forces and key account managers<\/li>\n<li>User role management for controlled access and visibility<\/li>\n<\/ul>\n<p>Build strong relationships with drivers, advertise marketing campaigns, and streamline service requests to enhance fleet management efficiency.<\/p>\n<h4><strong>Customization:<\/strong><\/h4>\n<p>Tailor our solutions to your specific needs to maximize benefits and enhance efficiency. Let us customize the solution to align perfectly with your business objectives.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider size=&#8221;60&#8243;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][mk_padding_divider size=&#8221;20&#8243;][vc_column_text css=&#8221;.vc_custom_1554895525756{margin-bottom: 0px !important;}&#8221;] CRM [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1713441756082{margin-bottom: 0px !important;}&#8221;]FCS crafts tailored CRM solutions for dealers and manufacturers with a focus on customer acquisition, retention, and satisfaction. Customer Portal: Streamlining customer engagement is crucial in the automotive industry. Our portal simplifies communication, provides comprehensive vehicle information, and fosters customer loyalty through: Regaining customers for your [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":4624,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-16018","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/pages\/16018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/comments?post=16018"}],"version-history":[{"count":0,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/pages\/16018\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/pages\/4624"}],"wp:attachment":[{"href":"https:\/\/www.fcsdrive.de\/en\/wp-json\/wp\/v2\/media?parent=16018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}